Refund policy

What items are eligible for return?

Due to the custom nature of our personalized jewelry, we do not issue refunds to the original payment method. Instead, eligible returns will be issued via Store Credit.

Important Return Deductions & Final Sale Items:

  • Return Shipping Fee: A $5.95 return label fee will be automatically deducted from your final store credit total.
  • Original Shipping: Any shipping fees paid on your original order are non-refundable.
  • Exclusions: Necklace and bracelet extenders are final sale and cannot be returned or exchanged. To ensure a quick and seamless return through our portal, please select only your primary jewelry pieces, such as nameplate necklaces.

You may return or exchange items within 60 days of delivery.

  • Customized Pieces: Eligible for returns only (no exchanges).
  • Non-Personalized Items: Can be returned for store credit or exchanged for another item within the same collection.
  • Refunds: Because our jewelry is made to order, we don’t offer cash refunds. Returns are issued as a store credit gift card that expires after one year.
  • Condition: Items must be unworn and in their original condition and packaging to qualify.
  • Processing Time: Once we receive your return, please allow 3–5 business days for processing.

How to Start a Return

Returning an item is simple! Follow these steps:

  • Start Your Return: Submit a request through our Returns Portal.
  • Enter Your Details: Provide your order number and email address.
  • Select Your Items: Choose which item(s) you'd like to return.
  • Print or Save Your Label: Our system will generate a return label or QR Code instantly
  • Package Your Items: Securely pack your item(s) and attach the return label to your package.
  • Drop Off Your Package: Bring your package to the nearest courier drop-off location

Important Notes:

  • Extenders are not eligible for return.
  • Store credit is issued based on the item's paid price (excluding taxes, shipping, and fees)

*Please don’t include pouches or jewelry boxes that you wish to keep — they can’t be returned once received*

Processing Time

Once your return arrives at our facility, please allow 3–5 business days for our team to inspect and process it.

During this time:

  • Each piece is carefully reviewed to ensure it meets our return eligibility standards.

  • Once approved, we will either issue your store credit gift card or process your exchange, depending on what you selected when submitting your return.

  • You’ll receive a confirmation email as soon as your return has been fully processed.

  • Please note that store credits expire 1 year after the date of issuance

Important Processing Notes:

  • My Hebrew Name Necklace is not responsible for return packages that are lost, delayed, or damaged when shipped without using our official return label.

  • Please do not ship returns using your own label unless you accept full responsibility for the package.

  • Unauthorized returns (items sent back without submitting a request through the portal) may experience delays or be declined.

  • Packages missing item(s), proper identification, or packing materials may delay processing.

Return Label Fees

  • Flat-Rate Return Label: We offer a convenient $5.95 flat-rate return label through our portal, which is deducted from your store credit total.
  • Using Your Own Label: You can also ship your return using your own label. Please note that Tres Colori is not responsible for lost or stolen return packages sent this way.

Need Help?

For any questions or assistance with your return, feel free to contact our support team at myhebrewnamenecklace@gmail.com. We’re happy to help!