Shipping & Tracking

1. What shipping options does My Hebrew Name Necklace offer?

We offer several shipping options so you can choose what works best for you:

USPS First Class Mail – Standard shipping
UPS 2-Day Shipping – Faster delivery
UPS Overnight Shipping – The fastest option

2. How much does shipping cost?

Our flat-rate shipping options make checkout simple:

Standard (2-5 Business Days) - $5.95
Expedited (2 Business Days) - $6.95
Express (1 Business Day) - $9.95

Note: Delivery times may take a little longer if you’re outside Zones 1–3, since we ship from New York.

3. How long does production take?

Our production time depends on your order type:

Personalized items: 2–4 business weeks (handcrafted with care).

Please note: Expedited or express shipping begins after production is complete.

Non-personalized items: Processed and shipped within 1 business day.

Mixed orders: If your order includes both personalized and non-personalized pieces, we’ll ship everything together once your personalized items are ready. Want your non-personalized pieces sooner? You can request a split shipment for a $6.95 fee — CLICK HERE to request it.

Note: Every personalized piece is handcrafted to perfection, so while it takes a little more time, we promise it’s worth the wait.

4. When will my order ship?

Because our personalized jewelry is custom-made and handcrafted specifically for you, every order requires a production window of 2 to 4 business weeks before it is handed over to the shipping carrier.

Important Note regarding Expedited Shipping:

Selecting an expedited shipping method at checkout, such as FedEx 2-Day Shipping, does not speed up the 2 to 4-week production time. Expedited shipping only guarantees that the carrier will deliver your package within 2 days after it has finished production and left our facility.

5. Does My Hebrew Name Necklace offer international shipping?

Yes! We ship WORLDWIDE!

6. Where are engraved and photo pendant pieces made?

All of our engraved pieces and photo pendants are crafted at our Los Angeles factory to ensure the highest level of detail and precision.

If your order includes both an engraved/photo pendant and an inventory (lifestyle) piece, your engraved/photo item is first sent to our New York facility before your entire order ships out together.

If you don’t choose a split shipment, your order may take approximately 5 business days to arrive once both pieces are ready, compared to the typical 24-hour shipping window that applies when ordering a photo pendant or inventory piece on its own.

If you’d prefer to receive your engraved or photo pendant piece separately, you can request a split shipment for a flat fee of $6.95 — simply click THIS LINK to set that up.

7. How can I track my order?

Once your order ships, you’ll receive a confirmation email with your tracking number. You can track it directly on the carrier’s website or on our Order Tracking Page.

We’ll keep you updated every step of the way — from production to delivery.

8. When will my tracking information be available?

Tracking information typically updates within 24–48 hours after your order ships.

If you don’t see any updates after that, contact our team at info@myhebrewnamenecklace.com and we’ll be happy to help.

9. Can I update my shipping address after placing an order?

Yes, we can update your shipping address as long as your order has not yet left our warehouse! Please contact our customer support team immediately with your order number and the correct address.

Please note: Address updates are processed internally by our team to ensure your label prints correctly. This modification will not dynamically update on your original emailed receipt or inside your online customer portal. Rest assured, your package will be sent to the new address provided by our team, and you will receive an updated tracking link the moment it ships.

10. What should I do if my package is lost or delayed?

If your package is delayed or lost in transit, reach out to our team right away at info@myhebrewnamenecklace.com. We’ll help file a ShipSafe claim, only if you purchased Package Protection, or open an investigation with the carrier.

11. Can I track multiple orders under one account?

Yes! If you’ve placed multiple orders, you can track each one individually using the tracking numbers in your confirmation emails or directly from your account page.

12. My tracking says “delivered,” but I haven’t received my package. What should I do?

If your tracking shows “delivered” but you haven’t received your package, try these steps first:

Check with neighbors or household members who might’ve accepted it.

Confirm your shipping address in your order confirmation.

Contact the shipping carrier for details on where it was left.

If you still can’t find it, contact us at info@myhebrewnamenecklace.com and we’ll assist you right away.

13. Does My Hebrew Name Necklace offer package insurance?

Yes! We offer ShipSafe Package Protection at checkout. This optional coverage protects your order from loss, theft, or damage during transit.

Learn More About ShipSafe

Still have questions?

Our friendly support team is here to help — email us anytime at info@myhebrewnamenecklace.com.